Live Chat Software by Kayako |
Log File
Posted by on 22 Aug 2013 09:34 AM
|
|
In some instances, HCHB might request that the clinician upload a “LOG FILE” in order to resolve an issue. Here is the process to have a tablet log uploaded to HCHB. This is only to be done if instructed to do so by Diane, myself or HCHB support person.
PointCare - Uploading a “Log File”
How do I upload a log file in PointCare? In order to upload a log file from within PointCare, there are three places where this can be done: 1. From within a visit on the Visit Actions Screen, tap the Menu button, then "Upload Log File." 2. From outside of a visit on the main visits screen, tap the Menu button, then "Upload Log File." 3. From outside of a visit on the main visits screen, tap Maintenance, go to Diagnostics, then "Upload Log File." In order to assist the technology team with troubleshooting, please enter a note of information about the issue that is being reported. The more specific you can be, the better. | |
|