Knowledgebase
Knowledgebase
Error communicating with server
Posted by Mimi Kahan on 26 Nov 2019 09:04 AM

Someone at HCHB built out as this user and didn't select our CS Troubleshooting mode setting. When this is enabled, this allows us to build out as a user and not affect the user's actual device with any data we record or password change we make.

Tablet needs to be Re-registered.

  1. Before entering the password, select "Register" on the menu.
  2. Enter server code, user id, set up code, new password, confirm password
  3. After required fields are addressed, select "Register"

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