Knowledgebase
Knowledgebase : HCHB > Tablet Issues
To Copy and Paste on Tablet: Tap and hold on the text you want to copy. Two blue arrows appear which you can move to expand the text you want to copy. Once the arrows are in place, tap copy on top of the tablet screen. You now go to the place you...
If there are duplicated visits on a clinicians tablet, which do not appear on the scheduling console, the following must be done: 1. All incomplete and paused visits must be completed or they will be LOST. 2. Menu -> Maintenance -> Database -> C...
When charting a visit a common warning appears that no facilities have been saved. 1) tap Demographics 2) tap Facilities 3) Related Facilities [Edit] page appears 4) tap Back Arrow 5) tap Save 6) Validation Error appears with a Warnin...
In some instances, HCHB might request that the clinician upload a "LOG FILE" in order to resolve an issue. Here is the process to have a tablet log uploaded to HCHB. This is only to be done if instructed to do so by Diane, myself or HCHB support per...
PointCare - Uploading a "Log File" How do I upload a log file in PointCare? In order to upload a log file from within PointCare, there are three places where this can be done: 1. From within a visit on the Visit Actions Screen, tap the Menu bu...
1. Create Coordination Note, type Non-Admit Details 2. Accept Visit and Sync 3. Start Visit 4. Signoff with non-admit disposition. 5. Write Details 6. Sync
If a clinician is having a problem with their tablet password and is getting an invalid password message, the tablet password should be changed as follows: 1. Go to HCHB Home Central Page 2. Click the HCHB ORB in the upper lefthand corner of the ...
The main reason your tablet continues to beep is that your email password is invalid. You must have changed your Windows password on your PC because it expires every 60 days. The tablet does not know about the change so it beeps. To change your email p...
To find the patient's team on the tablet: Medical Records --> Demographics --> Episode Management
DEFINITIONS: VALET updates the PointCare operating system and should be done every Wednesday morning. SELECTIVE REFRESH updates tables such as Reason Codes, Doctors, diagnoses, etc. and should be done every Wednesday morning. RENEW installs a new ve...
To find the vitals history of a patient, go to Medical Records, History, Home Communication Log.